Rooted in Service Design methods, Gamestorming, and Positive Psychology, my aim is to hold space for stakeholder dialogue from a neutral standpoint, to observe behavior and emotion, to make the invisible dynamics visible, and to get work done faster, with more joy.
Projects are hands-on and team-led so that your people build new capabilities and flex new muscles with regular coaching and mentorship along the way.
I take a systems-thinking approach with no fear of checking assumptions and asking tough questions. My role is active contributor, advisor, and coach. I am a wearer of many hats, so depending on the engagement, I am also project manager and producer.
Areas of Expertise:
Generating Stakeholder Alignment for a particular initiative or big decision
Unpacking the Strategy and Activatingit so that everyone is on board
Capturing the current Customer Experience and the backstage ops that produce it
Aligning cross-functional stakeholders around Common Customer Needs
Identifying bottlenecks and re-imagining Process Improvement
Designing enterprise-wide programs for Change Management