Video
Writing
- Service Design: Internal Processes for Great Customer Experiences
September, 2014
- Convergence: It's About You Are and the Experience You Create
April 21, 2014
- Service Design, In Brief
February 13, 2014
- Design for America Creators Exchange
January 22, 2014
- Presenting at DFA
September 2, 2013 DFA Case Western + CIA: From Student Club to Start-up
June 3, 2013- Featured DFA-er: Sara Mesing
December 1, 2012